Privacy Policy

This policy explains how Tucson Automatic Gate Repair, an independent service-request website, handles the information you provide and the limited technical data collected when you submit a request. It reflects the systems actually in use today; it will be updated before any new tool is added.

Information you provide

When you submit a service request, the form collects your name, phone number, and the city, ZIP, or nearest cross streets, along with the property type, what the gate is doing, and how soon you need help. Optional fields may include an email address, a property address, gate movement, exterior operator brand and model, power arrangement, what changed immediately before, the person authorized to approve access and work, and a free-text description. You choose which optional fields to complete.

When you submit a publisher inquiry, the form collects the inquiry type, your name, your email address, and your message.

Attribution data

To understand how requests reach the site, a submission may include limited technical data: the landing page and current page path, the referring page, standard campaign parameters (UTM values, and Google or Microsoft click identifiers where present), and the browser user agent. This attribution data is stored with the request and is not tied to advertising profiles.

How the information is stored and shared

Service requests and publisher inquiries are stored in the managed PostgreSQL database hosted on Replit. A service request may be shared with one or more third-party providers that may be able to help, which is the purpose of the service form and the basis of its consent. Publisher inquiries are not shared with gate-service providers and are used only to review and respond to the inquiry. When email notifications are configured, the site sends internal notifications through Resend to the recipient configured for that form.

This website may be compensated when a service request is shared with a third-party provider, as described on the About page.

Cookies and attribution storage

First-touch attribution values are kept in your browser's sessionStorage so they can accompany a request you submit in the same session; this storage clears when the browser session ends. The site does not use cookies for advertising profiling.

Analytics and call tracking

This site uses Google Analytics (GA4) and Microsoft Clarity to understand how visitors use the site. Google Analytics collects anonymized usage data including page views and session information. Microsoft Clarity may collect session recordings and heatmaps to help understand navigation behavior; these are anonymized usage signals, not personal profiles. No call recording occurs. You can opt out of Google Analytics using Google's opt-out browser add-on. Microsoft Clarity can be opted out through your browser's privacy settings.

Access credentials

The site asks you not to submit a working gate code, entry code, or alarm code, and it does not request one. Please keep live access credentials out of the form, texts, and voicemails.

Security and retention

Submissions are transmitted over encrypted connections and stored in the managed database described above, with access limited to operating the applicable request or inquiry. Service requests are retained for as long as needed to route and follow up on the request and to meet legitimate record-keeping needs. Publisher inquiries are retained for as long as needed to review and respond to the inquiry and to maintain appropriate records.

Your choices

You can decline to provide optional service-request information. You can also ask about information associated with a request or publisher inquiry you submitted by using the publisher contact method below.

Privacy contact

Submit privacy questions or requests through the dedicated publisher inquiry form. Publisher inquiries are handled separately from gate-service requests and are not shared with gate-service providers. This policy works together with the terms of service.